![]() ![]() The new phone is added and listed with your other enrolled devices. Install Duo Mobile on the new phone and scan the QR code to activate. Enter and confirm the second phones number. I hope this explanation and guidance is helpful in resolving any difficulties. Proceed with the device enrollment process as shown in the initial Enrollment Guide. Memory Stick) are factory formatted to FAT32. Most small capacity devices, such a the ubiquitous “thumb drive” (a.k.a. iPad also requires external storage devices to have only a single data partition. You must also ensure that your storage device is correctly formatted as FAT, FAT32, exFAT - or if used exclusively with a Mac computer, APFS is also supported. The hub then supplies power and connectivity between the iPad and connected USB accessories. iPad is only able to supply adequate power to very low power devices - which for the most part, Flash and SSD based storage devices require more power than the limited supply from the iPad can support.Īs such, you must provide an alternative source of power.įor USB-C equipped iPad, if the storage device does not have its own source of power, the simplest and most effective method is to connect both you iPad and USB storage to a powered USB Hub. Resolution Ensure that Duo Desktop is installed and running before attempting to log in. Your iPad generally cannot supply sufficient power to an externally connected USB storage device. On some versions of the Outlook App, attempts to log in into Outlook Add-ins like Cisco Webex Scheduler or Salesforce will unexpectedly crash and return to the main window. The two interfaces are not directly inter-workable without use of a suitable interface converter. Let us know in the comments if you are facing the app crashing issue on your Galaxy smartphone or tablet and if the solution worked. You cannot connect a Lightning connector to a USB-C port. Here are the steps: Go settings > apps > tap the three dots in the top right corner > show system apps > search for Android System WebView > select Uninstall updates. The PNY tech and customer service rep tried to convince me not to upgrade my Apple devices, so I can keep using the Duo Link 4. Thus, the PNY Duo Link 4 is worthless to me when I want to travel with my new IPad Pro.Īs long as I still own my current IPhone and my larger, older IPad Pro - both have lightning connector ports which are compatible with the PNY Duo Link 4. I then open them up using an Excel app on the IPad. I also bought a USB-C to USB cord so I can sync my IPad Pro with ITunes and download a copy of my needed Excel spread sheets. ![]() PNY service techs told me they do not know of a hub or adaptor that will work with new Apple devices using USB-C ports. Normal USB memory sticks recognized, but not the PNY Duo Link 4 I believe it has a proprietary software to encript data, etc., but in any case, even the powered hub, as plugged in to a power supply would not trigger a recognition. Still not receiving Pushes after these steps? Contact the Technology Service Desk to get Duo support.I purchased a powered hub and could read normal USB memory sticks, but not the Duo Link 4. You can find instructions on how to Reactivate Duo Mobile in the Restoring Duo article. The Duo app may not have synced correctly with your Duck ID account. Verify Duo has been granted notification permissions. Check app permissions on your phone to ensure Duo Mobile has been granted permission to send you notifications.This can often happen if you got a new phone. You can find instructions on how to Reactivate Duo Mobile in the R eactivating Duo Mobile article. The Duo app may have become out of sync with your Duck ID account. Restart your phone. This can resolve some issues going on in the background of your device that are preventing Push notifications from popping up.I used to receive Pushes, but now they've completely stopped working This can get in the way of Pushes at a specific moment in time. All phones may very occasionally experience difficulty sending notifications for a variety of reasons.Check inside the app to see if the push is there, and then make sure that setting is Off or adjust your settings for the mode to allow the Duo push notification to go through (if available). Many smart phones have a Do Not Disturb mode or a Focus mode that suppresses notifications, which will prevent the notification about the push appearing. Make sure that Do Not Disturb mode is off.Once opened, the app should prompt you with an Approve/Deny option, or you can find it after tapping a bar at the top that says (1) Login request waiting. Check inside the Duo Mobile app. If you are expecting a Push but it doesn't arrive, try opening your Duo app.Troubleshooting Steps I occasionally don't receive a Push or two in a row ![]() Read on for some actions you can take to get them working again. Are you not receiving Duo Push notifications? ![]()
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